Dunn Energy Cooperative Solar Roadmap
Roadmap Goals and Progress
These roadmap goals are based on attributes of utilities with successful solar programs nationwide, along with input from industry experts. Each goal represents a step toward making solar easier and more cost effective for all customers within your service territory. Your specific roadmap has been customized using a subset of the entire compilation of attributes, based on what is relevant for publicly owned utilities in your region.
Expand each focus area below to show its related goals, and click the 'Take Action' button to access the relevant resources designed to help you achieve these goals.
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Information Access[IA1] Create more written materials for distribution regarding solar and the enrollment process to reduce time spent addressing customer questions and concerns(0)
Application provided on website
Provide additional “how-to†materials regarding submission requirements and turnaround times on the Dunn Energy website
[IA2] Create more written materials to assist customers interested in distributed generation (0)
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[IPD1] Have a documented procedure to review submitted applications, and for all other steps of the solar interconnection process(0)
No comprehensive internal documentation exists that details application review procedures for employees
Create formalized documentation to define roles and responsibilities as they relate to the DG application review process
[IPD2] Develop materials to train new employees on interconnection procedures(0)
No formal training materials exist for onboarding new team members with responsibilities related to DG application review
Use the documentation to create comprehensive materials to train new employees to take up the responsibility of handling interconnections
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[AT1] Create option for customers to submit applications online for ease(0)
Application materials may be submitted via email, in person, or mail
Adopt tool that allows for online submission of applications
[AT2] Allow customers and contractors to view application status in real-time online(0)
Customers can receive updates on their application only by calling, mailing emailing their application point of contact at Dunn Energy
Install online tracking software to provide quicker feedback to customers
[AT3] Utilize software to inform customers of any needed updates(0)
Contractors can receive updates on their application only by calling, mailing, or emailing their application to the point of contact at Dunn Energy
Install online tracking software with the ability to send contractors automated requests when updates are needed